IT Asset Disposition Market Worth $27.9 Billion By 2025

The global IT asset disposition market size is anticipated to reach USD 27.9 billion by 2025 and register a CAGR of 10.8%, according to a study conducted by Grand View Research, Inc. Increasing use of electronic devices and growing need among enterprises to dispose their IT assets efficiently are the major factors driving the market. In addition, rising awareness regarding the benefits associated with proper disposition of assets is expected to boost the demand in the coming years.

Furthermore, on-going paradigm shift from housing IT infrastructure on-premise to deploying cloud-based services has necessitated businesses to dispose majority of their existing IT hardware. At the same time, the imminent need to secure data/information while disposing old assets has prompted businesses to prefer ITAD programs and services.

Over the last few years, the demand for IT asset disposition services has witnessed strong growth with business organizations emphasizing on limiting their carbon footprints. The market is poised to register strong growth in the coming years owing to growing awareness regarding the need to reduce the environmental threats created by e-waste and the prevailing dynamic regulatory landscape worldwide. With regulations in place and high penalties for defaulters, enterprises are increasingly availing services of ITAD vendors to dispose their assets as per the set standards.

Enterprises are leveraging services of third-party ITAD vendors for data sanitization, recycling and component recovery, and onsite hard drive destruction. They are focusing on reducing the inventory cost associated with obsolete hardware by opting for an efficient ITAD program offering any of the above-mentioned services. ITAD service providers are focusing on attaining the highest level of certifications such as eSteward and Responsible Recycling (R2) to get recognition and strengthen their market presence.

Click the link below:
https://www.grandviewresearch.com/industry-analysis/it-asset-disposition-market

Further key findings from the study suggest:

The mobile device segment is expected to register a CAGR of more than 11% due to penetration of smartphones, especially in developing economies
Asia Pacific is expected to witness substantial growth during the forecast period owing to positive outlook of the already established IT industry in the region
The IT asset disposition market is highly fragmented with the presence of large number of service providers. Some of the leading service providers in the ITAD market are CloudBlue Technologies Inc.; Arrow Electronics Inc.; Dataserv Group; Dell Inc.; LifeSpan International; Ingram Micro; Hewlett Packard Enterprise Development LP; and Sims Recycling Ltd.
Players are focusing on partnerships, acquisitions and mergers, and service portfolio expansion in order to strengthen their market presence. For instance, in June 2018, Sims Recycling Solutions (SRS) extended its hardware processing lines in the Netherlands and made further developments with respect to metal and plastic separation technologies.

Business Software & Services Market Worth $650.13 Billion By 2025

The global business software and services market size is expected to reach USD 650.13 billion by 2025, registering a CAGR of 10.7% from 2019 to 2025, according to a new report by Grand View Research, Inc. Increasing volume of business data and automation of business processes across various industries such as healthcare, retail, and manufacturing are expected to drive the growth.

Numerous factors such as timely product delivery, reduced production costs, and improved operational efficiency delivered by effective business software and services are expected to propel the market growth over the forecast period. Business software and services are extensively used in business processes as they help reduce operational costs.

Enterprises are widely adopting cloud-based deployment solutions owing to technological developments and growing focus on offering flexibility and mobility to users. This is prompting vendors to develop software solutions that can be deployed through cloud platforms.

Technological innovation, growing use of new data sources, and penetration of cloud-based services are further driving the need for customized software solutions for specific business operations. Increasing demand for optimized delivery mechanisms, initiating from point of production to the point of consumption, is encouraging enterprises to adopt supply chain management business software.

Click the link below:
https://www.grandviewresearch.com/industry-analysis/business-software-services-market

Further key findings from the report suggest:

Sales and marketing segment is anticipated to expand at the highest CAGR of 11.2% from 2019 to 2025. The software is widely used by businesses to combine their sales procedures and tasks
Managed services segment is anticipated to register the highest CAGR of 12.2% from 2019 to 2025 owing to the increasing dependence of enterprises on IT assets to improve their productivity
Cloud segment is expected to emerge as the fastest-growing deployment segment over the next six years as this mode of deployment eliminates the need to regularly, manually upgrade business software solutions and enables users to access data from any location in a hassle-free way
Small and Medium Enterprises (SME) segment is expected to expand at the highest CAGR of above 11.2% over the forecast period. The growing number of government initiatives through digital SME campaigns such as video marketing, social media, and search engine marketing are expected to drive the growth
Healthcare is expected to emerge as the fastest-growing end use segment over the next six years, attributed to increasing demand for streamline the documentation, exchange of health data, and its storage
North American accounted for the largest market share in terms of revenue and is expected to continue to dominate the market over the forecast period. Increased adoption of advanced technologies such as hybrid architecture, JavaScript, machine learning, artificial intelligence, and blockchain are contributing significantly to the regional growth
The key players in the business software and services market include Acumatica, Inc.; Deltek, Inc.; Epicor Software Corporation; IBM Corporation; Infor Inc.; NetSuite Inc.; Microsoft Corporation; SAP SE; Oracle Corporation; Totvs SA; Unit4; and SYSPRO

Personalized Customer Service to Augment Outsourced Consumer Care Services Market By 2020

Global outsourced consumer care services market are expected to witness a significant growth over the forecast period owing to increased direct involvement of customers with the products and the companies. Today, various companies are trying their best to achieve higher-end user satisfaction.

In order to be in constant touch with their customers, companies make sure that they contact their existing and potential customers regularly to be able to know the needs and reviews about their products. This in turn needs to be done by a set of well-qualified customer care professionals who can cater to the customers in the best possible way. Companies have understood that providing the customers with an amazing experience can actually bring about a lot of difference to the business.

Customers are more connected to the business today, unlike the old days, which is a major reason for the growth of outsourced consumer care services market in the past few years. With the intention to modernize the customer experience, the companies have started focusing on customization and on increasing the involvement of customers in the business, products, and services.

Click the link below:
http://www.grandviewresearch.com/industry-analysis/outsourced-customer-care-services-market

The current shift in the direction of cloud-based services is expected to assist companies and businesses to enter their respective markets. Also, the ability to reach the customers though mobile mediums and thus market their product has led to overall increase in the demand of global outsourced consumer care services market.

Improving the customer experience by offering personalized and customized interactions will lead to the overall increase in the outsourced customer care service market. Mobile customer service across different platforms, interaction via non-voice channels, and a transition in direction to host-based customer services in addition to social media and big data are expected to augment the global outsourced consumer care services market at a CAGR of 5.2% considering the forecast period from 2014 to 2020.

On the basis of services catered to, the global customer care market is segmented into customer relationship management, logistics, and customer interaction. Customer relationship management is all about managing and retaining existing customers and attracting potential customers in order to increase overall sales. Customer interaction is majorly used by companies to lure potential customers and engage the existing customers and it includes various activities including sales, customer care, marketing, product support, and technical support.

Various other activities included in outbound customer service are email & chat support, telemarketing, inbound & outbound calls, customer helpdesk, technical support, lead generation, billing, and collection. However, setting a dedicated customer service center is not only complex but incurs cost in recruitment, and hence, outsourcing the customer care services will provide better opportunities of gaining high customer satisfaction.

Many companies have taken the route of outsourcing, not only for providing customer support, but also for back-office duties like data processing and order management. Customer-driven services focus on aiding the customer with pre-sales and post-sales services to attain a higher customer retention rate in the rising competitive scenario. CRM enables the organizations to operate their key business areas and increase the return on investment.

Global outsourced customer care service market is segmented on the basis of regions into EMEA, South America, North America, and Asia Pacific. North America is expected to continue to be the largest regional market in the coming years. Mobility and communication channels are identified as the key factors leading to the growth of customer service market in North America.

Asia Pacific has been accounted the second largest region in the market due to its growth in mobile services market and wireless market .However, consumer’s concerns about data privacy and security may hamper the growth as they might prefer traditional customer care service over cloud-based or mobile services. Key players in the global outsourced customer care service market are Sykes Enterprises, Stream Global Services, Convergys Corporation, Teleperformance SA, and West Corporation.